"Product support customer service--i didn't WANT to lie BUT they told me too" | Jeff Dunham: Controlled Chaos

"Product support customer service--i didn't WANT to lie BUT they told me too"

StarStarStarStarStar

Former Employee - Product Support, Field Service Sales in Los Angeles, CA

Recommends

Positive Outlook

I worked at Thermotron full-time (More than 10 years)

Pros

the management said it was Ok to lie cheat steal embezzle and defraud the customer and your co worker's because "everyone is a manager " and the managers backstabber the employee's, embezzling is encouraged, a few hundred a week is OK, because field sales and service is an expense, and stealing and lying binds the thermotron "team" together,

Cons

Who will hear things like "i heard about you" meaning it's bad, or "somebody said this or that about you-- BUT -- didn't believe it, and i lied for you, the management LOVES to dig 4 dirt on everyone, and they protect the liars, and deceivers, -- people say -- let me talk to them and get close so we can find out what is "really-going-on", expect everyone to be dishonest and lie to you-- as the motto is it dosen't mat… Show More

Advice to Management

the employee'e in the remote office's last about a year, the management gets them to distrust each outer and call them up whan they have dirt, and reward the employee, by telling them to work some overtime as a reward, and keep an eye out, for problems with the attitude of the co worker they just defrauded

 

Other Employee Reviews for Thermotron

1. Mar 15, 2016
   

   "10 years sales detroit GED - my lips are moving- liar"

   StarStarStarStarStar

   Former Employee - Field Sales Service in Detroit, MI
   Recommends

   Positive Outlook

   I worked at Thermotron (More than 10 years)

   Pros

   t
   
   the performance that they reward stick a straw into the back of the customers head and
   remove his brains until his skull caves in

   Cons

   the sales dept traiies to figure out how not to pay the bonus -- at one time it was quartly-- but becasue of high turn over in sales and field service -- they made it yearly- because people figured out that they were getting the short end of the stick

   Advice to Management

   yes after 35 years in this business-- everyone brags about the lies they tell the customer and their co worker-- and it takes awhile to get into the "inner-circle" and deceite and deception is a learning process, and if you don't fit they drum you out and slander you and say "well we didn't lose much" bla-bla bla, just figure you are being lied to -- and you are probably correct

    
2. Jan 15, 2016
   

   "product support field service"

   StarStarStarStarStar

   Former Employee - Product Support Field Service Detroit in Detroit, MI
   Recommends

   Positive Outlook

   I worked at Thermotron full-time (More than 8 years)

   Pros

   you dont have to work very hard- and it is easy to change solionids to fix a leak. and you can make extra on equipment start ups

   Cons

   it is a dead end job- and they dont give raises, and the customers dont know that we all just lie to them about every thing

   Advice to Management

   this has got to be the most dishonest group of people i have ever met- and they like it if you rat out your co worker, and they will believe what lies you tell them- and don't do any follow up